Information Disclosure

We are an independent vehicle finance broker, not a lender, authorised and regulated by the Financial Conduct Authority. Our Financial Conduct Authority Reference Number is 673523, this can be verified by contacting the FCA on 0800 111 6768 or by viewing the Financial Services Register at www.fca.org.uk. The Financial Conduct Authority require us to provide you with an Initial Disclosure Document. This document provides information about us, the products we offer, and the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Our aim is to provide a first-class level of service, we are committed to treating our customers fairly, however if you wish to register a complaint please contact us. By phone: 0344 875 0011 or by email: hello@vehicleconsulting.com or in writing: Vehicle Consulting Group Limited, 2 Acorn Business Park, Heaton Lane, Stockport, SK4 1AS.

Our complaints policy and procedure is available to view on our website. If you are not satisfied with a decision taken in respect of a complaint or appeal, you may contact the BVRLA who will act as an independent arbiter. The BVRLA can be found at www.bvrla.co.uk. Consumer Credit customers also have the right to refer unresolved disputes to the Financial Ombudsman Service within 6 months from the date of the final decision at www.financial-ombudsman.org.uk/consumer/complaints

Personal Contract Hire (Also Known as Personal Car Leasing)

Personal Contract Hire is a fixed term, fixed cost rental agreement, and (at an additional cost) an optional fixed cost maintenance** facility for cars or light commercial vehicles. Mileage is agreed at the outset, based on the information provided to us by the customer. The rental amount you pay is determined by your chosen annual mileage, and the residual value of a used vehicle is determined by its mileage upon return. I.e. The higher the annual mileage the more expensive the rental will be. Personal Contract Hire agreements include Road Fund Licence for the duration of the contract. There is no option to own the vehicle.

The initial rental is paid by direct debit after delivery.

Fixed period of car usership, from 2 to 5 years.

Ease of budgeting.

Fixed Mileage Contract, with mileages available from 5,000 to 50,000 miles per annum.

No depreciation or residual risks.

Option of including maintenance** with the contract.

At the end of the contract, simply return the vehicle.

Fixed Term Agreement.

The contract is relative inflexible, and should you wish to leave the contract early there will be a termination fee payable.

Vehicle must be maintained in accordance with the manufacturers’ requirements, there will be costs due at the end of the contract if the vehicle isn’t maintained in line with manufacturers’ recommendations.

If the vehicle exceeds the contracted mileage, excess mileage*** penalties will apply.

Vehicle must be returned in a well-maintained condition. Costs can be incurred.

You must have full comprehensive insurance.

It is difficult to change mileage after the agreement has been incepted.

If you cancel the contract before the term has ended, early termination fees will apply.

*Initial Rental is the first rental payment which is usually a multiplication of the regular monthly payment. I.e. An agreed monthly rental of £200inc VAT, agreed on a 3 in advance, would make the initial rental £600. This amount can be increased or reduced to adjust the amount you will pay.

**Maintenance is an option which you may wish to add to the rental agreement. This will generally include all servicing, routine maintenance, and tyres. If you choose a ‘Customer Maintained’ agreement then you will need to pay for all these costs separate to the agreement.

***Excess Mileage is the amount a leasing company will charge for exceeding your agreed mileage at the outset. Circumstances surrounding your motoring habits may change during the contract. As an example, if your excess Mileage is 8p per mile, and you do 1000 miles above the agreed contract, then this will cost you £80.

Please check that the vehicle is what you are expecting, please check the Model, Variant, Engine and Gearbox are what you require and desire. The vehicle specification(s) displayed on various websites are supplied by third party data suppliers, whilst every effort is made to ensure its accuracy, it should only be used as a guide. Where there are a number of free of charge options, regarding interior choice, alternative wheels and embellishment trims – unless specified by the customer – will be supplied and determined by the most popular combinations.

AdBlue is a consumable which you will have to top up at your expense, and with AdBlue tanks varying in size from 5 litres to 20 litres you will be reliant upon your on-board computer to give you a number of warnings as the level drops. It is wise not to ignore them, as once the AdBlue is all gone the car may not start until the AdBlue tank is topped up again. Topping up the tank is very easy, the AdBlue filler cap is often located next to the diesel filler and AdBlue is typically sold in handy containers that dispense without drips. (Older cars may have AdBlue filler caps inside the vehicle).

Where applicable delivery of your vehicle will be organised once any monies due by way of arrangement fees, deposits or the balance of monies due have been paid. This will also be in conjunction with us being in receipt of your signed formal agreement with the lender being used for the finance.

Delivery will always be arranged to your home or business address, unless by strict prior approval by the funder or where we are authorised to make alternative arrangements on your behalf.

Delivery costs are typically included as part of the lease agreement, with most deliveries being conducted by driven method. Please note that deliveries to certain regions of the UK may carry additional costs, this may also arise as a consequence of your location in relation to the supplying dealer. Vehicle Consulting Group will always endeavour to advise you of these costs in advance of booking your delivery. Delivery by transporter may be available upon request, although please be aware that additional costs for this service may apply.

In most instances, the funder being used to finance your vehicle will provide an additional mileage allowance to cover delivery. This mileage will in most cases have an upper limit of 100 miles from the supplying dealer’s location to your home or business delivery address. Any additional mileage above this allowance may be deducted from the agreed total mileage amount as per the legal agreement you have signed. Additional costs may apply should you require delivery via transporter.

Please note that wherever we refer to “estimated delivery date” or “lead time for delivery”, these are representations of our best intentions to deliver your vehicle by. They are often estimated dates provided to us by the supplier and in no way can they be offered as a guarantee. Delivery dates are subject to change as a consequence of changes during the manufacturing process but may also be as a result of delays between manufacturing and movement from the factory, to holding compounds with onward delivery to the supplying dealer prior to delivery to you.

Every effort is made by Vehicle Consulting Group to meet quoted delivery timeframes; however, Vehicle Consulting Group accepts no responsibility for changes to delivery dates, which may come about due to circumstances beyond our control.

Wherever possible, Vehicle Consulting Group will provide timely updates regarding delays and will communicate these to you at the earliest opportunity available. Vehicle Consulting Group will not accept any responsibility for losses or inconvenience caused as a result of these delays.

Under certain circumstances and subject to both availability and qualifying criteria, where a delivery is subject to extended delays, Vehicle Consulting Group may be able to refer you to a short-term rental solution. Please note however, additional costs for this service may apply.

For regulated agreements where a mandatory cooling off period applies, Vehicle Consulting Group reserves the right to delay delivery of your vehicle until such time as the appropriate period has passed. Should you require more information regarding how cooling off periods might apply to you, please contact us, refer to your account manager or seek clarification from our operations team.

Prior to delivery, proof of fully comprehensive insurance may be required. Please note that where applicable, it is your responsibility to notify your insurer that the vehicle being delivered is being taken on a lease agreement. You will need to disclose when required that the vehicle remains the property of the funder being used for the lease and as such they will be both the registered owner and registered keeper for the duration of the lease agreement.

Prior to arranging delivery, please ensure you have made adequate arrangements should the fitting of a vehicle tracker be required. Vehicle Consulting Group accepts no responsibility for delays to delivery as a consequence of your insurer imposing a mandatory requirement which you did not previously make us aware of.

Due to the nature of where the vehicles are sourced it may not always be possible to register your new vehicle with a local registration.

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Last updated: 19th January 2026